Gambling Should Be Fun, Not a Problem

// 01 Age Restriction Policy

7j7770 operates a strict 18+ policy. Access to all real-money gambling services — including sports betting, live casino, slots, Teen Patti, and all other game categories — is restricted to individuals who are 18 years of age or older. This is a non-negotiable requirement and applies to every player in Bangladesh regardless of the payment method used.

During account registration, every applicant is required to confirm that they are at least 18 years old. Before any withdrawal is processed, the account must pass our Know Your Customer (KYC) verification process, which includes submission of a valid National Identity Card (NID) or passport. Any account found to belong to a person under the age of 18 will be immediately and permanently closed, all funds will be frozen, and the matter may be escalated to the relevant authorities.

Protecting Minors in Your Household

If you share a device or household with individuals under the age of 18, you are responsible for ensuring they cannot access your 7j7770 account. We strongly recommend the following steps:

• Use a strong, unique password that is not shared with anyone in your household.
• Enable two-factor authentication (2FA) on your account for an additional layer of login security.
• Always log out of your session when stepping away from a shared device.
• Consider installing parental control software on shared computers or mobile devices.
• Never save your login credentials in a shared browser's autofill or password manager.

// 02 Recognising Problem Gambling

Problem gambling develops gradually and is often difficult for the affected person to recognise in themselves. At 7j7770, we actively monitor for behavioural patterns that may indicate a player is experiencing harm, but self-awareness is equally important. The following checklist outlines common warning signs. If you identify with several of these statements, we encourage you to use our protective tools or contact our safe gaming team immediately.

// 03 Deposit and Spending Limits

One of the most effective ways to keep gambling within a healthy, affordable boundary is to set hard limits on how much you can deposit. 7j7770 provides three types of financial limits that players can configure directly from their account settings panel.

Daily Deposit Limit

A cap on the total amount you can deposit within any rolling 24-hour window. For example, setting a daily limit of ৳2,000 means that once that threshold is reached, no further deposits will be accepted until the 24-hour period resets. This is particularly useful for players who find it easy to make impulsive top-ups during a single session.

Weekly Deposit Limit

A cap applied across a rolling 7-day window. A weekly limit of ৳10,000, for instance, ensures that your total gambling budget for the week is capped regardless of how many individual deposit transactions you make. This limit is ideal for players who spread their play across multiple sessions throughout the week.

Monthly Deposit Limit

A cap applied across a rolling 30-day window, providing the broadest level of budget control. A monthly limit of ৳20,000 is a sensible starting point for players who want to ensure gambling expenses remain a small and predictable part of their monthly budget.

Loss Limits and Wager Limits

In addition to deposit limits, 7j7770 offers loss limits (capping the net amount you can lose in a given period) and wager limits (capping the maximum stake on any single bet or spin). Both are available in your account settings under the Responsible Gaming section. If you cannot find a particular limit type or need assistance configuring your limits, contact our safe gaming team — contact details are in the final section of this page.

// 04 Time-Out and Cooling-Off Periods

A time-out is a short-to-medium-term voluntary break from the 7j7770 platform. It is designed for players who feel they need a pause to reassess their gambling habits without committing to a long-term exclusion. Time-outs are available in the following durations:

• 24 Hours — A single-day break, ideal after an unexpectedly costly session.
• 72 Hours (3 Days) — A short reset period to break a streak of frequent sessions.
• 7 Days — A one-week pause to step back and evaluate your play patterns.
• 30 Days — A month-long cooling-off period, strongly recommended if you have identified several warning signs from the problem gambling checklist.
• 6 Weeks (42 Days) — The maximum time-out duration before transitioning to a formal self-exclusion.

During an active time-out, your 7j7770 account will be locked and you will be unable to log in, make deposits, or place bets. All scheduled bonus credits will be paused and not applied during the time-out period. Critically, all marketing and promotional communications (including SMS notifications and email campaigns) will be suspended for the duration of your time-out.

To activate a time-out, navigate to Account Settings → Responsible Gaming → Time-Out and select your desired duration. The lock takes effect immediately upon confirmation. Time-outs cannot be cancelled early — this is intentional, ensuring that the break period provides a genuine and uninterrupted respite.

// 05 Self-Exclusion Programme

Self-exclusion is a more serious and longer-term commitment than a time-out. It is the right choice if you believe your gambling has become or is becoming a genuine problem and you need a firm, extended barrier between yourself and the platform. 7j7770 takes self-exclusion requests with the utmost seriousness and processes them with absolute priority.

Duration Options

• 6 Months — Suitable if you want a substantial break while leaving open the option to return after meaningful behavioural change.
• 1 Year — A full calendar year of exclusion, giving you the time and space to seek professional support and rebuild healthy habits.
• 3 Years — A long-term exclusion for players who need a sustained separation from gambling.
• 5 Years — An extended exclusion that covers a significant portion of your life, recommended for players with a history of severe problem gambling.
• Permanent (Indefinite) — A lifetime ban from the 7j7770 platform. This option is irreversible and no reinstatement request will be considered under any circumstances.

What Happens During Self-Exclusion

Once a self-exclusion is confirmed, the following actions are taken immediately and simultaneously:

• Your account is locked and all login attempts are blocked.
• All pending bonus offers, free spins, and loyalty rewards are cancelled and forfeited.
• Your profile is flagged to prevent the creation of new accounts using the same NID, email address, phone number, or payment method during the exclusion period.
• All marketing, promotional, and transactional communications are permanently suppressed for the exclusion period.
• Your remaining account balance can be withdrawn — contact our safe gaming team to arrange this without needing to log in.

Requesting Self-Exclusion

You can initiate self-exclusion in two ways: (1) directly within your account under Account Settings → Responsible Gaming → Self-Exclusion, or (2) by emailing our safe gaming team at [email protected] with the subject line "Self-Exclusion Request". In your email, please state your registered username, the exclusion duration you are requesting, and confirm that you understand the terms described above. Your request will be processed within one hour of receipt during business hours.

// 06 Player Protection Tools

Beyond deposit limits and exclusion options, 7j7770 provides a suite of day-to-day player protection tools accessible from any device. These tools are designed to keep you informed and in control throughout every session.

// 07 Support Resources

If you believe you or someone you know may be experiencing problem gambling, professional help is available. 7j7770 encourages all players who need support to reach out to qualified organisations alongside using our in-platform tools. Speaking to a professional is always the most effective first step toward recovery.

Guidance for Friends and Family

Problem gambling rarely affects only the person placing the bets. Partners, parents, siblings, and close friends in Bangladesh are often significantly impacted by a loved one's gambling behaviour. If you are concerned about someone else's gambling, here is what you can do:

• Start an honest, non-confrontational conversation about what you have observed — focus on specific behaviours and their impact on the family, not character judgements.
• Avoid lending money or covering gambling debts, as this removes a natural consequence that can motivate the person to seek help.
• Encourage the affected person to speak to a counsellor or to use the self-exclusion tools described on this page.
• Take care of your own mental health during this period — the stress of living with problem gambling is real and deserves its own attention.

Responsible Gambling Practices at 7j7770

7j7770 trains its customer support team to recognise and respond to signs of problem gambling in player communications. If any member of our support team identifies language or behaviour that suggests a player may be in distress, they are required to proactively offer safe gaming tools and escalate the case to our dedicated welfare team. Player welfare is never subordinated to commercial considerations — an account may be restricted or closed by our team without player request if we have strong evidence of problem gambling.

• We do not target players with promotional bonuses if they have recently activated a responsible gaming tool or reached out about a welfare concern.
• We conduct periodic automated reviews of account betting patterns and flag accounts for human review if unusual escalation in stakes, session frequency, or chasing behaviour is detected.
• Players on self-exclusion are permanently suppressed from all retargeting and remarketing campaigns, including during any reinstatement review after the exclusion period ends.

// 08 Contact Our Safe Gaming Team

If you have questions about any of the responsible gaming tools described on this page, wish to activate self-exclusion, need help configuring deposit limits, or simply want to talk to someone about your gambling, our safe gaming team is available 24 hours a day, 7 days a week. All communications with our welfare team are treated with full confidentiality.

To reach us, please send an email to the address shown below. Copy the address manually — it is displayed as plain text only and is not a clickable link:

[email protected]

When contacting us about a responsible gaming concern, please include your registered username and a brief description of what you need. If you are requesting self-exclusion, please state the desired duration clearly in the subject line of your email. Our response target for all responsible gaming requests is under one hour during Bangladesh Standard Time business hours (09:00–22:00 BST), and within three hours outside those times.